Privacy Policy.

At Our Story Haven, we believe your memories belong to you. Protecting your privacy is one of our highest priorities. This Privacy Policy explains how we collect, use, store, protect and share your personal information when you use Our Story Haven.

This Privacy Policy complies with the UK General Data Protection Regulation (UK GDPR), the UK Data Protection Act 2018 and, where applicable, the European Union General Data Protection Regulation (EU GDPR).

1. Who We Are

Our Story Haven is operated by:

WESTBRIDGE SYSTEMS LTD
Company Number: 16944743
65 London Wall
London EC2M 5TU
United Kingdom

Email: privacy@ourstoryhaven.com

WESTBRIDGE SYSTEMS LTD acts as the Data Controller for the personal information processed through Our Story Haven.

2. Our Commitment to Your Privacy

Our Story Haven was built to preserve personal stories and memories.

• Your stories, photographs, voice recordings and personal memories remain yours.
• We do not sell your personal information.
• We do not sell your stories.
• We do not use your personal memories for advertising.
• We do not allow third parties to use your personal content to train their artificial intelligence models.
• Your content is processed solely to provide the services you request.

3. Information We Collect

Depending on how you use the Service, we may collect:

Account Information

• Name
• Email address
• Password (encrypted)
• Account preferences

Content You Upload

• Written stories
• Voice recordings
• Photographs
• Documents
• Family information you voluntarily provide
• Other content you choose to store

Payment Information

Payments are securely processed by Paddle, our Merchant of Record.

We do not store or process your payment card information.

We receive only the information necessary to:

• confirm payment
• manage subscriptions
• issue invoices
• provide customer support

Technical Information

We automatically collect limited technical information including:

• IP address
• Browser type
• Device information
• Operating system
• Website usage information
• Log files
• Security events

Communications

If you contact us, we may store:

• emails
• customer support conversations
• feedback
• contact forms

4. How We Use Your Information

We use your information to:

• create and manage your account
• securely store your stories and memories
• provide the Services you request
• generate books and digital products
• process payments
• authenticate your account
• provide customer support
• improve platform performance
• detect fraud and abuse
• maintain platform security
• comply with legal obligations
• send transactional emails

Where you have given consent, we may also send newsletters or product updates. You may unsubscribe at any time.

5. Artificial Intelligence

Our Story Haven uses artificial intelligence to improve your experience.

Depending on the features you use, AI may assist with:

• transcribing voice recordings
• organising memories
• suggesting follow-up questions
• improving story structure
• generating book content based on the information you provide

AI is used only to deliver the services you request.

Your personal stories are never sold to third parties for AI training.

6. Legal Basis for Processing

We process personal data under the following legal bases:

Performance of a Contract

To provide your account, deliver purchased services, process payments and store your content.

Legitimate Interests

To improve our services, prevent fraud, maintain security and operate our platform efficiently.

Consent

For optional marketing communications and analytics cookies.

Consent may be withdrawn at any time.

Legal Obligations

To comply with accounting, tax and legal requirements.

7. Service Providers

We work only with trusted service providers who help us operate Our Story Haven.

These providers process information only on our behalf and under appropriate contractual safeguards.

Our current providers include:

These providers may process personal data only to provide their services to us.

8. International Data Transfers

Some of our service providers may process personal information outside your country of residence.

Whenever personal information is transferred internationally, we rely on appropriate safeguards, including:

• Standard Contractual Clauses (SCCs)
• UK International Data Transfer Agreement (IDTA)
• adequacy decisions
• other legally approved transfer mechanisms

9. Cookies

Our Story Haven uses cookies to:

• operate the website
• maintain security
• remember your preferences
• understand how visitors use our website through Google Analytics

Where legally required, analytics cookies are only placed after you have provided consent through our cookie banner.

You may withdraw your consent at any time.

10. Data Retention

We keep personal information only for as long as necessary to provide the Service and comply with legal obligations.

You may request deletion of your account at any time.

Certain financial records may be retained for up to seven (7) years where required by law.

11. Security

Protecting your memories is extremely important to us.

We implement appropriate technical and organisational security measures designed to protect personal information against:

• unauthorised access
• accidental loss
• destruction
• alteration
• disclosure
• misuse

Although no online service can guarantee absolute security, we continually review and improve our security practices.

12. Your Rights

Depending on your location, you may have the right to:

• access your personal information
• correct inaccurate information
• request deletion
• restrict processing
• object to processing
• receive a portable copy of your data
• withdraw consent
• lodge a complaint with your local supervisory authority

To exercise any of these rights, contact: privacy@ourstoryhaven.com

We aim to respond within one month.

13. Children's Privacy

Our Story Haven is intended for individuals aged 18 years or older.

We do not knowingly collect personal information from children.

If you believe a child has submitted personal information, please contact us immediately so we can remove it.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Where changes are significant, we will notify users through the website or by email where appropriate.

The latest version will always be available on this page.

15. Contact

If you have any questions about this Privacy Policy or how we process personal information, please contact us:

WESTBRIDGE SYSTEMS LTD
65 London Wall
London EC2M 5TU
United Kingdom

Email: privacy@ourstoryhaven.com